Supply Updates

COVID-19 Update 3: 10 August 2020

Due to flight cancellations in and out of Melbourne since Stage 4 restrictions, orders into Victoria may be delayed by 1 business day.

Our office and customer service remains open and committed to supplying your orders as fast as possible, however Customs, and our couriers continue to experience delays with our shipments. If you have any questions about ETA’s please contact us.

COVID-19 Update 2: 15 April 2020

For same day shipping, orders now need to be received by Midday AEST (normally 3pm) to meet revised courier requirements..

COVID-19 Update: 1 April 2020

Like you, we are following the latest updates and advice from government agencies, including the World Health Organization and the Department of Health to keep our team and customers safe. There is currently no change to our delivery times and customer service.

You can order and receive products: Genesearch is still open with essential staff in the office to ship all orders, while the rest of us are working from home. You can still place your orders online, by email, or call them in.

Call us and say hello: Your calls are forwarded to our mobiles, so feel free to ring us any time and say g’day on 1800 074 278 or 07 5594 0299. You could even chat to us right now! See that little penguin in the bottom right corner 😉

Products are still coming: Our amazing suppliers and logistics partners are working closely with us to maintain the continuity of supply of their products as long as you need them. If you would like to know more about what each of them are doing, please check out their COVID-19 updates here:

COVID-19 research: We are able to supply LAMP-based isothermal amplification and qPCR kits for SARS-CoV-2 detection. These kits are for research use only. Not for use In diagnostic procedures.

Please continue to check this page for the latest updates.